Jaleed Mekkekat

IT SUPPORT ENGINEER

Azure and Microsoft 365 Administration:

Assist with managing Azure infrastructure, including virtual machines, storage, and networking. Support Microsoft 365 tasks such as user account management and handling email, SharePoint, Teams, and OneDrive. Help implement security measures, monitor performance, and ensure policy compliance

Helpdesk Management:

Lead the IT helpdesk team, providing Tier 1 and 2 technical supports for hardware, software, and network issues. Ensure prompt resolution of issues, maintaining a 95%+ customer satisfaction rate.

Managed Software Licenses:

Oversaw licensing for a diverse range of design and visualization tools, including Autodesk products (AutoCAD, 3ds Max), V-Ray, Corona Renderer, Adobe Creative Suite, Itoo Forest, Lumion, and SketchUp.

License Administration:

Administered and tracked software licenses to ensure compliance with vendor agreements and optimize software usage across departments.

System Monitoring & Documentation:

Monitor IT systems, identify potential issues, and maintain comprehensive documentation of IT processes. Conduct user training sessions to improve the use of IT resources

IT TECHNICAL SUPPORT ENGINEER

Hardware replacement/ upgrade hardware such as monitors, printers, desktops, IP phone, routers, switches, network cabling & crimping etc. (wired & wireless) Installation new hardware for new users such as monitors, printers, desktops, IP phone, routers, switches, network cabling & crimpling etc. (wired & wireless) Maintenance & Support for all IT-equipments. OS installation, upgradation & troubleshooting. Application/ software installation, upgradation & troubleshooting. Updating security patches. Coordinating with VDI team to enroll new user ID in VDI system. New installation and maintenance for the VDI system. Sending request to the team for creating any new user Id and proving them all required access (email, IP phone, printers, security access card, etc.) Opening ticket in BMC remedy platform (internal application) for arranging required access to each individual users based on their work profile. Communicating with application support team for resolving the issues facing by on premise and remote users. Checking tickets assign to me by users and my manager on hourly basis and resolving the issues on provided time frame to meet the target (closing tickets). Remote support for branch users for their hardware, software, applications, etc. Configuring user profiles in outlook, taking backups .pst file, and troubleshoot. Contacting outlook team for allocation of additional space if required for department heads, & users. Sending RFP to vendors for the IT equipments and selecting the best based on the SLA and pricings. Create user account in Autodesk system Installation and configuration of AutoCAD and assigning the users.

Extended support to Al Rajhi Bank head quarter

Maintained hardware performance, network connectivity, and software updates for 3000+ users. Communicating with Al Rajhi-IT to ensure the smooth flow of the projects, requirements from technical prospective such as with LAN, WAN, VPN, TDS, ISD & Database administrator. Identifying and resolving the IT technical issues for proxy, browsers, firewall, desktop, laptop, Ethernet, etcApplication support sides such as pages keep reloading analyze the issue and resolving them, and in some case it is needed to communicate with IT for resolving the issue. Provided technical assistance to users on inbound telephone technical support calls.

computer & NETWORKING Technician

Installed and maintained company’s computer systems and network.
Completed troubleshooting and repair when computers had problems.
Troubleshooting and repair networking related problems
Assisted office staff with computer application questions.
Repaire and Maintanace of printer and scanners.
Installation and configuration of CCTV and Cisco video conferenceing device .

Advanced Diploma in Computer Hardware and Networking