Jaleed Mekkekat

IT Support Specialist · +966 550904558 · jaleed2009@gmail.com

IT Support Specialist with 12 years of experience in hardware, network engineering, and software applications. Proven success in customer service and issue resolution with notable roles in the Ministry of Education, a leading bank, and a real estate firm in Saudi Arabia. Known for strong interpersonal skills and a focus on tailored solutions. Seeking new opportunities to apply my expertise in IT support.

Experience

IT Support Engineer

Al Othaim Investment Company, Riyadh, Saudi Arabia

September 2023 - Present

Azure and Microsoft 365 Administration:

Assist with managing Azure infrastructure, including virtual machines, storage, and networking. Support Microsoft 365 tasks such as user account management and handling email, SharePoint, Teams, and OneDrive. Help implement security measures, monitor performance, and ensure policy compliance.

Helpdesk Management:

Lead the IT helpdesk team, providing Tier 1 and 2 technical supports for hardware, software, and network issues. Ensure prompt resolution of issues, maintaining a 95%+ customer satisfaction rate.

Managed Software Licenses:

Oversaw licensing for a diverse range of design and visualization tools, including Autodesk products (AutoCAD, 3ds Max), V-Ray, Corona Renderer, Adobe Creative Suite, Itoo Forest, Lumion, and SketchUp.

License Administration:

Administered and tracked software licenses to ensure compliance with vendor agreements and optimize software usage across departments.

System Monitoring & Documentation:

Monitor IT systems, identify potential issues, and maintain comprehensive documentation of IT processes.

Al Othaim Investment Company

IT Technical Support Engineer

al-rajhi bank Head Office, riyadh saudi arabia

November 2018 - August 2023

Hardware replacement/upgrade including monitors, printers, desktops, IP phones, routers, switches.

OS installation, upgradation & troubleshooting.

Application/software installation, upgradation & troubleshooting.

Al Rajhi Bank

Computer & Networking Technician

Taif University, Taif, Saudi Arabia

December 2012 - October 2018

Installed and maintained university's computer systems and network.

Completed troubleshooting and repair for computers and networking equipment.

Taif University

Education

Advanced Diploma in Computer Hardware and Networking

Merit Computer Education Institute
2007-2008

Higher Secondary Education

Kerala Education Board
2005-2007

Secondary Education

Kerala Education Board
June 2005

Learning & Certifications

Azure Administrator
Microsoft 365 Administration
MCSA Windows Server 2012 Certified
MCP Microsoft Certified Professional
SCE Membership

Skills

  • IT Troubleshooting & Problem Solving
  • Cloud Platforms: Azure (virtual machines, storage, networking)
  • Microsoft 365: User management, Teams, SharePoint, OneDrive
  • Onsite & Remote Technical Support
  • LAN & WAN Connectivity & Maintenance
  • Computer Hardware Systems & Components

Certifications & Achievements

Microsoft Certified Professional

Microsoft Certified Professional

MCSA: Microsoft Windows Server 2012

MCSA Certification

Saudi Council of Engineers

Saudi Council of Engineers

Taif University

Taif University Certificate

Taif University

Taif University Certificate 2

Taif University

Taif University Certificate 2

Alrajhi Bank

Alrajhi Bank

Alrajhi Bank

Alrajhi Bank

Alrajhi Bank

Alrajhi Bank

Alrajhi Bank

Alrajhi Bank

Al Othaim Investment Company

Alrajhi Bank

Microsoft Azure

Microsoft Azure

Microsoft 365 Administration

Microsoft 365 Administration

Microsoft Teams

Microsoft Teams

Images

Alrajhi Bank

COVID-19 Activity

Alrajhi Bank

COVID-19 Activity 2

Al Othaim Investment Company

COVID-19 Activity 2

Resume

To see my resume Click here.