Azure and Microsoft 365 Administration:
Assist with managing Azure infrastructure, including virtual machines, storage, and networking. Support Microsoft 365 tasks such as user account management and handling email, SharePoint, Teams, and OneDrive. Help implement security measures, monitor performance, and ensure policy compliance.
Helpdesk Management:
Lead the IT helpdesk team, providing Tier 1 and 2 technical supports for hardware, software, and network issues. Ensure prompt resolution of issues, maintaining a 95%+ customer satisfaction rate.
Managed Software Licenses:
Oversaw licensing for a diverse range of design and visualization tools, including Autodesk products (AutoCAD, 3ds Max), V-Ray, Corona Renderer, Adobe Creative Suite, Itoo Forest, Lumion, and SketchUp.
License Administration:
Administered and tracked software licenses to ensure compliance with vendor agreements and optimize software usage across departments.
System Monitoring & Documentation:
Monitor IT systems, identify potential issues, and maintain comprehensive documentation of IT processes.