Your IT problem solver
Microsoft 365 & Azure Administrator | AWS | IT Infrastructure Support Engineer | MCSA Certified, SCE Member | 12+ Years in Helpdesk, Desktop & Infrastructure Support.
With 12+ years in IT support across banking, real estate, and education, I am an IT Infrastructure Support Specialist at Abdullah Al Othaim Investment Co. I manage Azure cloud, Microsoft 365, virtual machines, networking, and storage, while improving collaboration via Teams and SharePoint. I handle software license administration for tools like Autodesk, Adobe Creative Suite, and Lumion, ensuring compliance and efficiency. I lead the IT helpdesk, resolve technical issues, maintain operations, and implement scalable solutions, driving innovation and excellence in IT infrastructur.
Assist with managing Azure infrastructure, including virtual machines, storage, and networking. Support Microsoft 365 tasks such as user account management and handling email, SharePoint, Teams, and OneDrive. Help implement security measures, monitor performance, and ensure policy compliance.
Lead the IT helpdesk team, providing Tier 1 and 2 technical supports for hardware, software, and network issues. Ensure prompt resolution of issues, maintaining a 95%+ customer satisfaction rate.
Oversaw licensing for a diverse range of design and visualization tools, including Autodesk products (AutoCAD, 3ds Max), V-Ray, Corona Renderer, Adobe Creative Suite, Itoo Forest, Lumion, and SketchUp.
Administered and tracked software licenses to ensure compliance with vendor agreements and optimize software usage across departments.
Monitor IT systems, identify potential issues, and maintain comprehensive documentation of IT processes.
Hardware replacement/upgrade including monitors, printers, desktops, IP phones, routers, switches.
OS installation, upgradation & troubleshooting.
Application/software installation, upgradation & troubleshooting.
Installed and maintained university's computer systems and network.
Completed troubleshooting and repair for computers and networking equipment.
Microsoft Certified Professional
MCSA: Microsoft Windows Server 2012
Saudi Council of Engineers
Taif University
Taif University
Taif University
Alrajhi Bank
Alrajhi Bank
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Alrajhi Bank
Alrajhi Bank
Al Othaim Investment Company
Microsoft Azure
Microsoft 365 Administration
Microsoft Teams
Alrajhi Bank
Alrajhi Bank
Al Othaim Investment Company
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📞 +966 550904558 ✉️ jaleed2009@gmail.com